Report an error

At Kviknet we constantly work to improve the security of our network and systems.

It is an ongoing process, and we invite users to come forward with information about errors and issues found in our setup.

Responsible disclosure

If you find an error or a security issue in our systems and publish it immediately, you may risk compromising the security of other users.

Therefore we will kindly ask you to contact Kviknet immediately and tell us exactly how you discovered the error.

Then we ask you for a chance to fix the issue before you share your knowledge about the error with others or publish it.

Typically we will need a few days to correct an error, depending on the scale and severity.

If the security has been compromized, we have to notify Center for Cyber Security as well as the affected users. Not until this point will it be responsible to publish the error.

Will you try to prosecute me?

It may be illegal to test the security of Kviknet's systems as some tests may constitute hacking. It is regulated by the Danish Penal Code and as such is not for Kviknet to decide.

But! - if you act responsibly and contact Kviknet right away, if you find an error, we guarantee that we will not report you to the authorities. Instead we will cooperate with you to solve the problem.

However, you must still take care not to do anything that violates the rights of other people as they may still choose to seek prosecution.

In a criminal court case we might be ordered to hand over your identity to the authorities, so if you doubt the legality of your actions, we suggest that you contact us anonymously by e-mail.

It is important that we can get back to you in case we have further questions.

Acting responsibly also means:

  • Stay far away from DoS attacks and similar that might affect others
  • If you get access to other people's data, stop right away and contact Kviknet
  • If you are able to delete or edit data, don't do it. Contact Kviknet instead
  • If you want to test the security of a wifi router, please use your own
  • Confidential data may NOT be shared with others

Contact us

If you have knowledge about an error or a security issue, please contact us right away at noc@kviknet.dk. We will review your inquiry and get back to you as soon as possible. You may also contact our Customer Service.

We thank you for your cooperation.